Astrina Returns Policy
You can cancel and return your online order within 14 days from the date you receive it. Products must be returned in the condition received by the customer, complete, without any damage, unused and the product packaging must be that which normally accompanies the product.
In addition, for all cases that are not returned within 14 days or in case the packaging of the product has been opened and the returned product is not accompanied by the documents that accompanied it (e.g. packaging, retail sales receipt, etc.), then the company reserves the right not to accept any return. Prior to any return, it is recommended that a prior consultation be made by email at info@astrina.gr, Monday-Friday 11:00-19:00. In case of our fault (wrong delivery of products) the costs are borne by us. In case of change of mind of the recipient, the shipping costs and any remittances for the refund are borne by the recipient.
The items will be returned with the transport company we work with, in case of our own fault and if there has been prior communication via email info@astrina.gr. If the customer chooses a different carrier due to a change of mind, the shipping costs are borne by the customer.
Any product exchange is carried out within three (3) working days, provided that the returned products are received and we check that they are in their original condition. In any case, the products must be returned within 14 days to the following address. The individual enterprise does not cover the transport costs if the change requested is not due to its fault (e.g. defective product).
In the event that the products are returned damaged or incomplete, the sole trader is not obliged to receive them or has the right to receive them and to claim compensation from the customer, the amount of which will be determined by the condition of the products and any damage caused by it, and to proceed unilaterally and without any other means to a total or partial set-off of its claim against the customer, without prejudice to any other right. In general, in order for the refund procedure to be completed, irrespective of the justification given, the customer must have paid in full the amount owed to the sole trader, both in terms of the cost of the goods and the transport charges, where the refund is not due to the sole trader's fault.
Refund of money
The refund process will be carried out within 5 working days to the bank account from which they were transferred, after we receive the products and check that they are in their original condition.
Cancellation of an online order
You have the possibility to cancel your online order free of charge up to 12 pm of the next working day after you have placed it and if it has not yet been confirmed by the individual company. To cancel your order, send an email from the contact page or to info@astrina.gr entitled: CANCEL ORDER or call +30 6943900942 (available Viber & WhatsApp on the above number).
In cases of returns of products combined with a service (promotional package), then the refund cannot be more than 50% of the price of the promotional product accompanied by a service.
[TTh1]By law the time limit cannot be less than 14 days unless it was purchased in person.
TERMS & CONDITIONS OF USE
The sole proprietorship under the name «CHRISTINA ARIADNE STARGIOU offers the services of this website in accordance with the present terms of use, which the user is invited to read carefully and make use of the services of the website only if he/she fully accepts them and consents to their application:
1. DESCRIPTION OF SERVICES
Through this website visitors are informed about the products and/or services of the company and by filling in the contact form they can contact the company.
Also, visitors can record their comments/reviews on the services and/or products provided in the relevant field.
The website records the content of the messages sent by its visitors solely for the purpose of detecting violations of these terms of use and for no other purpose.
The website may not disclose to third parties the content of the relevant messages unless the author consents or the law or a competent authority requires it. Acceptance of these terms of use constitutes the consent of the user of the services to the disclosure of his/her messages to third parties partners of the individual enterprise for the purpose of providing the services.
2. EXTERNAL CONNECTIONS
The website may contain links (“links”) to other websites, which are controlled by third parties.
Under no circumstances is the website responsible for their content and the privacy practices they apply, nor for any financial or other damage suffered by the user who follows them.
Also, the website is not committed to their correctness nor does it make any commitment to their quality or validity, nor does it agree or accept any part of them.
3. ETHICS OF USERS/VISITORS
Users accept that the comments, remarks posted on the website remain the sole responsibility of the user who posts them.
The website can in no way be considered as accepting or endorsing in any way the comments expressed on its pages by users. Users retain full responsibility for the content they publish and for any infringement of intellectual property rights by the content they publish.
If it comes to the attention of the administrators or the website is notified by name for causing harm or other damage to a person, as well as for any generally improper use of the website or adding illegal content to it, it reserves the right to proceed to the immediate deletion of the improper or offensive content.
4. POLICY ON INTELLECTUAL PROPERTY RIGHTS
Users of the website are not allowed to enter, change, distribute, reproduce, in any way, content protected by intellectual property rights, trademarks or patented products belonging to third parties, without having obtained the prior written consent of the holder of these rights.
The website may deny access to a user who repeatedly violates the above condition, after an appropriate notice has been transmitted to the website on this matter by the copyright holder or its legal representative.
Without negating or limiting the foregoing, if anyone believes that any of their work is being copied or posted on the Website in a way that infringes their intellectual property rights, please send a written notice stating the following:
(j) electronic signature or written authorisation of the copyright holder,
(j) a brief description of the work protected by copyright, which in its opinion has been infringed,
(iii) the exact location of the website where the infringement of intellectual property rights occurs
(i) contact details of the
n) a written statement that it believes in good faith that the action described constitutes an infringement of intellectual property rights or is contrary to law.
nj) an affidavit that the information provided is accurate and that it is the owner of the infringed copyright or its legal representative.
5. USER CONTENT
The website has no responsibility whatsoever for the content that users post and/or publish on it. Visiting the website is at the user's own risk.
If the website is notified that the content it hosts offends third parties and/or violates the personal data of third parties, and/or violates the intellectual property rights of third parties, it reserves the right to proceed immediately and without notice to delete the relevant content and/or the user who made the relevant posting and/or publication. This clause applies to any content that users post/publish at any point of the website.
The website reserves the right for the above reasons to remove content and delete users even without prior notice. The website may prohibit the access of users to its website if it is found that they repeatedly violate these terms.
Repeated violation of these terms is when the user has violated these terms more than twice and/or has had his/her content removed for the above reasons more than twice.
The user understands and accepts that the website may adopt new terms of use of its services and/or modify the time limits for which messages and/or any other content posted and/or published by the user through its services will be kept on the website.
Also, the website reserves the right to modify the permitted limits of the size and number of messages that the user can send and/or any other content posted and published by the user on its services.
The website reserves the right to modify at any time and without notice, the limits of storage space of content provided through its service to users and to temporarily and / or permanently discontinue the provision of the service.
In no event shall the Website be liable for the loss or failure to store or the destruction of any content maintained or distributed through the Service.
6. DAMAGE - COMPENSATION
The user of the website is liable to the website and its partners for any damage or loss resulting from the illegal or harmful use of the website, as well as from the use of the website service in an improper manner or not in accordance with these terms.
7. COMMENCEMENT AND TERMINATION OF SERVICE
The website reserves the right to modify and/or discontinue temporarily or permanently part or all of its services with or without notice to users.
8. LIMITATION OF LIABILITY
Given the nature and volume of information on the Internet, under any circumstances, including in the case of negligence, the website is not liable for any form of damage suffered by the user of the website during the use of the service, the use of which he/she undertakes on his/her own initiative.
In particular, the website is in no case liable for any damages, including, but not limited to, direct or indirect, special, incidental or consequential damages, positive or consequential, costs arising from the use of its services or from the inability to use them, by any person, or with regard to the inability to perform, error, omission, failure, interruption, defect, delay or interruption of operation or transmission, failure or malfunction of technical systems, failure or malfunction of the user's equipment, failure or malfunction of telecommunications networks, even if the representatives of the service have been informed of the possibility of such damage, loss or expense.
The website cooperates with other websites (indicatively a blog) to provide users with specialized content, which appears on various pages of the website as it is, exactly as it is received from its provider (cooperating website or company), without control and processing. The responsibility for the integrity, accuracy, completeness, adequacy, legality and appropriateness of this content, including advertisements in whatever way they appear, belongs exclusively to the websites/companies that provide it.
The content and information contained in the website, including advertisements in any form whatsoever, should in no case be considered as valid information, advice or as an inducement to a specific action.
Furthermore, the user understands and accepts that by visiting the pages and using the services of the website it is possible to be exposed without the fault of the website to content that is inappropriate, annoying, offensive, immoral, vulgar, misleading, illegal, etc. Under no circumstances can the website be held responsible for any damage or loss that its users may suffer due to their exposure to such content.
Users visit the pages and services of the website on their own initiative and responsibility.
9. ABSENCE OF GUARANTEE
The website does not provide any express warranty that the pages, services, functions, options and contents will be provided without interruption, without errors and that errors will be corrected. Due to technical circumstances beyond the control of the website, interruptions may occur, in particular in the event of a temporary interruption of services. This also applies in the case of maintenance and updating measures. The user declares that he is in agreement with such measures, which, if possible, take place outside normal working hours and are declared in good time and with the associated negative effects to a reasonable extent. Such temporary unavailability of services shall not constitute a defect. The website is not liable for any form of damage suffered by the user due to the use and/or unavailability of the use of the services.
The website also does not guarantee that the website or any other affiliated site or the servers through which they are made available to users do not contain “viruses” or other harmful components.
10. APPLICABLE LAW, JURISDICTION AND OTHER CONDITIONS
The above terms of use of the website, as well as any modification thereof, are governed and supplemented by Greek law, the law of the European Union and the relevant international treaties signed by Greece. The Courts of Thessaloniki will be exclusively competent for the resolution of any dispute arising from these terms and conditions.
Any provision of the above terms becomes contrary to the law, shall automatically cease to be valid and shall be removed from the present, without in any way affecting the validity of the other terms.
The present constitutes the entire agreement between the website and the user of its services and is not binding only on them.
No modification of these terms shall be considered and shall not form part of this Agreement unless it is in writing and incorporated herein.
In any case, the website reserves the right to change these terms by informing its users by posting the modification on the website and within the existing legal framework.
If a user does not agree with the terms of use provided herein, he/she must not use the services of the website.
The present website is the intellectual property of the individual enterprise with the name «CHRISTINA ARIADNE STARGIOU» according to the law 2121/1993 “On Intellectual Property”, as amended and in force today.
The sole proprietor reserves the exclusive intellectual property rights to the design and form of the website, with the exception of the content of the website, which belongs to the person whose products and/or services are displayed through it, as well as any content added by its users (indicative comments/opinions posted by users on the website). Any violation of these rights of the company in any way entails the responsibilities and penalties established by law.
Privacy Policy
The sole proprietorship named «CHRISTINA ARIADNE STARGIOU» operates this website (astrina.gr). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of this website. It is our policy to respect your privacy regarding any information we may collect while operating this website.
We use your personal information only to provide and improve the website. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
The collection, processing and management of personal data is subject to the terms of this data protection policy, as well as the relevant provisions of Greek law and EU law on the protection of the individual and the protection of personal data. More specifically, these provisions are the General Data Protection Regulation (GDPR) 2016/679 and Law 4624/2019. The aforementioned legislation is available on the official website of the Greek Data Protection Authority (www.dpa.gr) and may be subject to updating.
Visitors to websites (web pages) / Log data
Like most website operators, we collect non-personal identifying information, including but not limited to browser, language preference, referring website, the pages of the website you visit, the time and date of your visit, the time spent on those pages and other statistics. Our purpose in collecting non-personal information is to better understand how visitors use this website. We may also collect information that is potentially personally identifiable such as IP addresses for logged-in users.
Protection of personal data
We collect and process your personal data only when absolutely necessary.
We will never sell, rent, distribute, or in any way disclose your personal data.
Personal information collected by this website and why we collect it
This website collects and uses indicatively the following personal information:
Α) Full name and other contact details (address, postal code, contact telephone number, e-mail address) to ensure the delivery service of the order.
B) Tax identification number, competent tax office and other tax information for the issuance of the required document.
In addition, during a visit to our website, additional data is automatically collected for technical reasons, such as:
A) the IP (Internet Protocol) address of the access computer
B) website from which you are visiting us (referrer)
C) our internal pages that you have anonymously visited
D) date and time of the visit
E) browser type and browser settings
F) operating system
This data helps us to understand the traffic on our website, diagnose server problems, manage our website and adapt and improve information and services. As a general rule, we use technical data, however, only to the extent necessary for technical reasons, for the operation and protection of our website and application against attacks and malicious use, and in pseudonymous or anonymous form for statistical purposes.
The processing of Personal Data is carried out, as the case may be, in accordance with the relevant legislation and this privacy policy, or in accordance with the consent given by you.
Collection of Personal Data
Some visitors to our websites choose to interact in ways that require us to collect personally identifiable information. The amount and type of information we collect depends on the nature of the interaction. In addition, those who engage in transactions with our individual business, such as purchasing from our online store, are asked to provide additional information, including, where applicable, personal and financial information required to process those transactions. In each case, we collect information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with our business. We do not disclose personally identifiable information except as described below. Finally, visitors can always refuse to provide personally identifiable information, although doing so may limit the full and uninterrupted functionality of the site.
Protection of certain personal data
We disclose potentially personally-identifying and personally-identifying information only to certain of our employees, contractors and affiliated organizations that (i) need to know such information in order to process it on our behalf or to provide services available on our websites and (ii) who have agreed not to disclose it to others. In any case, your data may be completely deleted upon request. Some of those employees, contractors and affiliated organizations may be located outside of your home country. By using our website, you consent to the transfer of this information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Except for employees, contractors and affiliated organizations, as described above, we disclose potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other government request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of our business, third parties or the public at large.
If you are a registered user of our website and have provided us with your email address, we may send you emails to tell you about new features, provide technical support, ask for feedback on our services or simply tell you about new products. If you send us a request (for example, by email or through a contact form), we reserve the right to post it in order to clarify or respond to your request or to help us support other users.
We take all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. The Company reserves the right to contact users who have purchased services to provide them with the purchase services on the phone or email they submitted on the platform, at the time of payment, and to seek feedback on their results in the future. This is done in order to continuously improve the quality of our services.
Data breaches
For any personal information stored in our database, all necessary measures will be taken to safeguard it.
We will report any unlawful breach of the database of this website or the database of any third party data processor to any and all parties directly concerned as well as to the authorities, if it is obvious that personal data stored in an identifiable form has been stolen.
Security
The security of your Personal Data is important to us and we value your trust in providing us with your Personal Information. But please remember that no method of transmitting information over the Internet or method of data storage is 100% safe and secure. While we try to use the best means possible to protect them, we cannot guarantee their absolute security. You may contact our company's data protection officer at the following e-mail info@astrina.gr
Cookies Policy
To ensure the proper functioning of the website, we sometimes place small data files on your computer, so-called «cookies».
How do we use cookies?;
Some of our pages use cookies to store your preferences for the display of our website or to evaluate the effectiveness of various site features.
What are cookies?;
A “cookie” is a file of information that a website stores on a visitor's computer and that the visitor's browser provides to the website each time the visitor returns. Our website uses these “cookies” to collect information and improve our services. In particular, our website uses “cookies” to track and identify visitors, to analyse the use of our website and to store the visitor's access preferences to our website. Visitors who do not wish to place “cookies” on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of the website may not function properly without the necessary cookies.
How to control cookies
You can delete these cookies, or block access to them, but if you do so, some features of the website may not function properly. The information associated with cookies is not used to identify you personally.
You can control and/or delete cookies according to your wishes. You can delete all cookies that are already on your computer, as well as set most browsers to prevent cookies from being installed. However, in this case, you may have to adjust certain preferences yourself each time you visit a website, and some services may not work.
Links to other websites
Our website may contain links to other websites. If you click on a link that leads to another website, you will be directed to that website. Please be aware that these websites are not owned or controlled by us, therefore we advise you to check the Privacy Policy of these websites. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party websites to us.
Transfer of business
If our individual business, and substantially all of its assets, is acquired by a third party, then user data will be one of the assets that will be transferred. You acknowledge that such transfers may occur, and that any acquirer of our sole proprietorship may continue to use your personal data as set forth in this policy.
Privacy Policy Changes
Although most changes are likely to be minor, we may change our Privacy Policy from time to time and at our discretion. Your continued use of the Site after we post any changes to the Privacy Policy on this page will constitute your acceptance of the changes and is your express consent to abide by the modified Privacy Policy. We recommend that visitors check this page frequently for any changes to our Privacy Policy. Your continued use of this website after any change to this Privacy Policy will constitute your acceptance of any such change.
Contact us
For any clarifications, request for access to your personal data or request for their deletion, you can contact us at info@astrina.gr
METHODS OF PAYMENT
- Deposit in a bank account:
Piraeus Bank: ΙΒΑΝ: GR9201720480005048113577313
Account Beneficiary: CHRISTINA ARIADNI STERGIOS
- Payment by service IRIS:
N/A.: 156799514
Beneficiary: CHRISTINA ARIADNE STARGIOU
Please send the proof of deposit by e-mail to info@astrina.gr
ATTENTION: Please always include your full name and order number as a reason.
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